Return and refund policy

At PPPAINKILLER, we strive to provide you with a pleasant and satisfying shopping experience. Our refund and returns policy has been designed to give you peace of mind while ensuring the quality of our products.

Refund :
Refunds will only be processed in the event the package is reported lost during the delivery process. If you do not receive your package within the estimated time frame, please contact us immediately at pppainkiller6@gmail.com to start the refund process. We will investigate the situation and issue a full refund of your purchase amount if the package is confirmed lost.

Exchange :
Exchanges will be accepted subject to size availability. If you have received an item in the wrong size and stock is available in the correct size, please contact us within 14 days of receiving your order at pppainkiller6@gmail.com. We will arrange an exchange of the item, subject to size availability.

Terms and conditions :
1. Refund requests must be submitted within 30 days of the date of purchase.
2. Returned items must be in original condition, with all tags attached and in the original packaging.
3. Shipping costs for returns and exchanges are the customer's responsibility unless there is an error on our part.

Exchange Process:
1. Contact our customer service at pppainkiller6@gmail.com to obtain a return authorization number.
2. Carefully package the items to be returned, including the return authorization number, and ship them to the address provided by our customer service team.
3. Once the returned items are received and inspected, we will process the exchange as soon as possible.

We are committed to your satisfaction, and our customer service team is always available to answer all your questions and concerns. Thank you for being part of the PPPAINKILLER family.

Sincerely,

The PPPAINKILLER team